Refund & Return Policy

REFUND POLICY 

Refund in 30 days of purchase date if neccesary.

Exchanges only under the conditions specified below. 

Late or missing refunds (if applicable) 
Under exceptional circumstances, usually due to us determining your order has a high potential for fraud, we may issue you a refund.  
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at DesignerImage.com@gmail.com

Sale items 
Only regular priced items may be exchanged if defective or damaged, unfortunately, sale items cannot be refunded.

Exchanges 
Only regular priced items may be exchanged. Additionally, we only replace items if they are defective or damaged and only if we receive it within seven (7) business days of it being originally delivered. If you need to exchange it for the same item, send us an email at DesignerImage.com@gmail.com. Be sure to include your name and order number in the email.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RETURN POLICY

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low quality item).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers receive the goods, in line with our replacement terms, you can immediately contact us and provide relevant evidence, return or replacement goods